Privacy Policy

Last Updated: 2026

Change of Heart Counselling ("we," "us," "our," or "Company") operates the website changeofheartcounselling.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including all associated features, applications, and services offered in connection with our site (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. By accessing and using changeofheartcounselling.com, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

Information We Collect

We collect information about you in a variety of ways. The information we may collect on the Service includes:

• Personal Data: Name, email address, phone number, and other identifiable information you voluntarily provide when contacting us or subscribing to our services.
• IP Address: Your Internet Protocol (IP) address, which is automatically recorded when you access our website.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies to track your browsing activity and preferences.
• Usage Data: Information about how you interact with our Service, including pages visited, time spent on pages, links clicked, and referral sources.
• Device Information: Details about your device, including device type, operating system, browser type, and unique device identifiers.

How We Use Information

We use the information we collect for the following purposes:

• Analytics: To analyse user behaviour, trends, and patterns to understand how visitors interact with our Service.
• Affiliate Tracking: To track affiliate links, monitor referral traffic to casino partners, and calculate affiliate commissions in accordance with our affiliate programs.
• Site Improvement: To enhance, personalise, and improve the functionality, content, and user experience of our website.
• Marketing and Communications: To send promotional content, newsletters, and affiliate offers (where you have consented or where permitted by law).
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activities or security breaches.

Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for the basic functionality of our website.
• Analytics Cookies: Used to track user behaviour and gather statistical data about site usage.
• Affiliate Tracking Cookies: Used to identify and track affiliate referrals to partner casinos.
• Marketing Cookies: Used to deliver personalised content and track the effectiveness of promotional campaigns.

Cookie Opt-Out Options:

You can control cookies through your browser settings and opt out of non-essential cookies at any time. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website. You may also opt out of analytics services by using tools provided by third-party services such as Google Analytics.

Third-Party Links

Our website contains links to third-party websites, including online casinos and affiliate partners. We are not responsible for the privacy practices, content, or policies of these external websites. We strongly encourage you to review the privacy policies of any third-party sites before providing personal information or engaging with their services.

Third-party casino operators and affiliate partners maintain their own independent privacy policies and are solely responsible for their data collection and processing practices. Your use of third-party websites is governed by their respective terms and conditions.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

For Australian Users: Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to certain exceptions)
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy rights

For EU/UK Users: You may have rights under the General Data Protection Regulation (GDPR), including rights to access, rectification, erasure, and data portability.

For US Users: Depending on your state, you may have rights under the California Consumer Privacy Act (CCPA) or similar state privacy laws.

To exercise any of these rights, please contact us using the details provided in the Contact Us section below.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. Specifically:

• Personal Data: Retained for the duration of your engagement with us or as required by applicable law, typically for up to 7 years for accounting and legal compliance purposes.
• Analytics and Usage Data: Typically retained for up to 2 years, unless required by law to retain for a longer period.
• Affiliate Tracking Data: Retained as necessary to process affiliate commissions and resolve disputes, typically for up to 7 years.
• Cookies: Session cookies are deleted when you close your browser; persistent cookies are retained for periods ranging from several weeks to several years, depending on the cookie type.

Upon request, we will delete or anonymise your personal data, unless we are legally required to retain it.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, your personal information, or our privacy practices, please contact us at:

Email: privacy@changeofheartcounselling.com

We will respond to your inquiry within 30 days of receipt. If you are not satisfied with our response, you may lodge a complaint with the relevant privacy regulator in your jurisdiction.

For Australian residents: Office of the Australian Information Commissioner (OAIC)