Responsible Gaming

Gaming Should Be Entertainment

At Change of Heart Counselling, we believe that casino gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. If you choose to gamble, please do so responsibly and within your means.

Remember: The house always has an edge. Never gamble with money you cannot afford to lose.

Age Verification

Gambling in Australia is only for persons aged 18 years and over (or the legal gambling age in your state or territory). By accessing casino services, you confirm that you meet the legal age requirement in your jurisdiction.

If you are under the legal age, please do not gamble. If you are aware of a minor gambling, please contact your local authorities or gaming regulator.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Check yourself against these warning signs:

• Chasing losses by gambling with more money to recover what you've lost
• Hiding your gambling activity from family, friends, or partners
• Gambling with money needed for essentials (rent, food, bills, medication)
• Lying about the amount of time or money spent gambling
• Feeling anxious, irritable, or restless when not gambling
• Neglecting work, study, family, or social commitments due to gambling
• Borrowing money to gamble or pay gambling debts
• Experiencing relationship problems because of your gambling
• Feeling unable to control or stop your gambling
• Gambling to escape problems, stress, or negative emotions

If you recognise any of these signs, please seek help immediately.

Self-Help Tools & Controls

Most reputable online casinos and gaming venues offer tools to help you gamble responsibly:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a cap on how much you're willing to lose before you stop gambling
• Reality Checks: Enable pop-up reminders of how long you've been gambling and how much you've spent
• Time-Out: Take a break from gambling for a set period (hours, days, or weeks)
• Self-Exclusion: Voluntarily ban yourself from accessing gambling services for a predetermined period
• Cooling-Off Period: Request a mandatory waiting period before reactivating your account

Use these tools proactively. They are designed to help you maintain control.

Support Organisations in Australia & Internationally

If you or someone you know is struggling with problem gambling, help is available. The following organisations provide confidential, free support:

Australia

• Gambling Help Online — Free national counselling and support
  www.gamblinghelponline.org.au
  Phone: 1800 858 858 (free call, 24/7)

United Kingdom

• GamCare — Free counselling and information
  www.gamcare.org.uk
• GamStop — National self-exclusion register
  www.gamstop.co.uk

Canada

• Responsible Gambling Council — Resources and support
  www.responsiblegambling.org

United States

• National Council on Problem Gambling (NCPG) — Helpline and resources
  www.ncpgambling.org
  Phone: 1-800-522-4700

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA) — Federal Centre for Health Education
  Telefonberatung: 0800-1372700 (kostenfrei)

If You Need Help

If you are experiencing problems with gambling, please reach out today. There is no shame in asking for help — many people have overcome problem gambling with professional support.

Contact Gambling Help Online on 1800 858 858 or visit www.gamblinghelponline.org.au for free, confidential counselling 24 hours a day, 7 days a week.

You can also speak to your GP, a counsellor, or a support service in your state or territory.